FAQS
Hiring & Bookings
How long is the hire period?
Our standard hire period is 4 days, unless otherwise arranged. Need it for longer? Send us a message before booking and we'll do our best to help.
How do I book?
Browse our collection, choose your dress, size and event date, then complete checkout on our website. Your booking is confirmed once payment has been received.
Do you offer try-ons?
Yes! We offer 30-minute try-on appointments in Russell Lea 2046, we are in a home studio.
The appointment fee is $20, which is deducted from your hire if you book within 24 hours.
Where are you located?
We're based in Russell Lea, 2046, Sydney. Local pickup is available, or we can ship Australia-wide via Express Post.
Do you offer postage?
Yes! We offer Australia-wide Express Post for $35, which includes a prepaid Express return satchel.
When do I return my hire?
* Pickups: Return by the scheduled time on your agreed return date.
* Postal hires: Lodge your return via Express Post by 12:00pm on your return date and send us your tracking number.
Cleaning & Damages
Is dry cleaning included?
Yes! Professional cleaning is included in every hire. Please do not wash or dry clean the garment yourself.
What if I damage the dress?
Please let us know as soon as possible. Minor wear is expected, but significant damage, loss or theft may incur repair or replacement costs.
What if the dress doesn't fit?
Unfortunately we cannot offer refunds due to sizing. We highly recommend booking a try-on appointment if you're unsure.
Bookings & Cancellations
Can I cancel my booking?
Bookings and try-on appointments are non-refundable. If something comes up, please contact us and we'll always try our best to help where possible.
Do you accept last-minute bookings?
Absolutely! If your event is coming up soon, send us a DM before placing your order so we can confirm availability.
What sizes do you stock?
At the moment we stock XS–S, with new styles and sizes being added as we continue to grow.
What happens if I return my hire late?
Late fees may apply. If you need extra time, please contact us before your return date and we'll let you know if an extension is available.
Do I need to pay a bond?
No bond is required. We simply ask that all garments are treated with care and returned on time.
How can I contact you?
You can reach us anytime via Instagram DM or by emailing hiredsydney@gmail.com.
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Still have a question? 🤍
We're always happy to help! Send us a DM on Instagram @hiredsydney or email hiredsydney@gmail.com and we'll get back to you as soon as possible.