TERMS & CONDITIONS

By placing an order with Hired. Sydney Dress Hire (HSDH), you are entering a legally binding agreement between yourself (the customer) and Hired. Sydney Dress Hire (HSDH) represented by Livia Finocchiaro. This is a written contract that is a legally binding agreement between Hired. Sydney Dress Hire (HSDH) and the borrower. 

!It is the responsibility of all clients to read and agree to HiredSydney's Terms & Conditions before placing a booking. By proceeding with your hire, you acknowledge that you have read, understood, and accepted these terms.

Please ensure you read the following Terms & Conditions carefully before hiring from us. By accessing and hiring from Hired., you agree to comply with all of the following terms.

1. GARMENT CONDITION

1.1 HSDH takes pride in providing high-quality, well-maintained garments. However, as our garments are hired frequently, customers acknowledge that items may show minor signs of wear and are not brand new, however we would never hire out a garment damaged beyond wear to you.

1.2 Discounts, exchanges, or refunds will not be issued for small imperfections, wear, or minor marks consistent with second-hand use. While every effort is made to ensure each garment is professionally cleaned and inspected, delicate fabrics may retain minimal imperfections from previous hires.

1.3 Photographs are taken of our garments prior to hiring them out to you so the condition of the garment must not and should not be argued however. Should you have concerns about the condition of your item, you must contact HSDH on the same day of receiving your hire and we will respond accordingly.

2. CLEANING

2.1 Please do not attempt to clean your garment. Cleaning is included in your hire fee and is handled by HSDH after return

2.2 Under no circumstances should you attempt to wash, dry clean, or alter the garment. Please notify HSDH immediately of any stains or damage during your hire period. You agree to treat all garments with care, avoid forcing zippers or fittings, and not wear garments that do not fit properly. You are responsible for any damage to the dress due to major stains, breakages, loss, fire or theft.

3. DAMAGES AND LIABILITIES 

3.1 You are fully responsible for the garment from the moment it is collected until it is returned. Garments must not be altered, cut, or modified.

3.2 If an item is damaged upon trying it on or during the hire period, you must notify HSDH immediately.

3.3 We understand minor wear and tear (e.g., loose threads, small stitches) happens, however, we need to be aware so we can organise the repair ASAP for the next booking. . However, if the damage is significant or beyond repair, you will be invoiced for: Repair costs, or Replacement costs up to 150% of the garment's full retail price (to cover loss of future hire income).

3.4 If the garment is lost, stolen, or not returned within the agreed timeframe, you will be charged the full replacement cost, which may be up to 150% of the garment's retail value to cover loss of future hire income. By hiring with Hired., you agree that HSDH has the right to charge you directly for any repair or replacement costs as determined by us. If payment is not successfully processed, you will be issued an invoice for the outstanding balance, which must be paid within 5 business days. Failure to make payment may result in Hired. taking legal action or referring the matter to a debt collection agency, and you will be liable for all additional fees, costs, and expenses associated with recovering the amount owed.

3.5 Hired. reserves the right to terminate or refuse future hire services to any customer who breaches these Terms & Conditions or fails to make payment for damages, loss, or late return of items

4. POSTAGE DELIVERY

4.1 Shipping is an additional $35 and includes a pre-paid express return shipping bag. Shipping costs may increase for larger items that require a medium or large shipping bag

4.2 All shipping returns must be express shipped back by 12 PM on the agreed return date, with a photo of the confirmation & tracking sent to us.

5. PICK UPS & DROP OFF's

5.1 Local pick-up and drop-off are available at Russell Lea.

5.2 All hires must be returned in the exact bag and hanger provided, by the specific date communicated at the time of collection. Should the item not be returned in its original bag and hanger, a fee will be charged.

5.3 The hired item must be returned to the original pick-up address by 12pm on the specified date to avoid any late fees. All hires are considered a 4-day hire period, unless otherwise arranged. To organise an extended hire, this must be communicated to HSDH when booking your garment(s).

5.4 If you cannot return the hire on time, this must be pre-arranged during the initial booking. Late fees will apply if not communicated. Failure to return the item on time incurs a $25 per day late fee or the value of the rental period, at our discretion.

5.5 If no communication is received regarding the return of a dress, we will attempt to contact you via mobile, text, and call. Failure to return a dress will result in legal action.

5.6 If you are made aware that your dress hire is booked for back-to-back hires and you fail to return the dress by the agreed return date, you will be liable to pay for the lost income of the cancelled hire. If you have not returned the garment within 4 days after the end of the hire period, we will consider the garment not returned. In this instance, we have the right to charge you, and you agree to pay up to 150% of the original RRP.

6. BOOKINGS AND CANCELLATIONS

6.1 We do not offer refunds or credits for cancellations, change of mind, or sizing. All hire bookings and try on appointments are non-refundable and incur a 100% cancellation fee.

6.2 If you are over 10 minutes late to your appointment, we will cancel your appointment and there will be no refund.

6.3 In exceptional circumstances, we may consider a cancellation outside the above allowances but reserve the right to decide. Please keep in mind that if your event is cancelled, or you hire an item but do not wear it during the hire period, no refund will be provided.

6.4 We offer try-ons and therefore do not accommodate refunds where the dress does not suit or fit you. Once the item is paid for, it is no longer available to other customers.

7. CANCELLATIONS BY HIRED.

7.1 Hired. is committed to providing you with designer hires; however, unforeseen circumstances may occasionally prevent us from fulfilling your booking.

7.2 HSDH reserves the right to cancel your booking for any reason. In such cases, compensation will be limited to the amount paid to Hired. for the booking and postage. We will not be responsible for any consequential damages resulting from the cancellation.

7.3 Reasons Hired. Sydney Dress Hire may cancel your booking include, but are not limited to: The item being damaged, lost, or stolen by a customer who rented it prior to you.

8. LIMITATION OF LIABILITY

8.1 By accepting these Terms and Conditions, you agree that Hired. will not be liable for any loss, damage, costs, or expenses of an indirect or consequential nature incurred or suffered by you as a result of: 

  Cancellation of a rental booking

  Late delivery of a rental item

  Non-delivery of a rental item

  An issue with the quality of a delivered rental item

8.2 This includes, but is not limited to, economic loss, loss of goodwill, emotional suffering, loss of opportunity, or loss of turnover, profits, or business. HSDH's liability will be limited to any amount paid by the customer to Hired.

9. Governing Law

9.1 These Terms and Conditions, and any separate agreements under which HSDH provides services, shall be governed by and construed in accordance with Australian law.